Control Union Kundenfeedback English (L)

Thank you for participating in our anonymous customer satisfaction survey. This allows us to identify our strengths as well as weaknesses so that we can provide you with the best service possible. You are not only supporting us but also an organization for a good cause. For each feedback, we donate 1 € to the organization which you can choose. (NABU - Nature and Biodiversity Conservation Union, Berliner Kältehilfe or German Red Cross).

Your information will be treated confidentially.
Data Policy CUCG: https://controlunion-germany.com/en/privacy-policy

General Information
First and last name (optional)
Company name (optional)
Function (optional)
1. How did you find us?

1. How did you find us? Internet Recommendation LinkedIn Google Search Other Other
2. How long have you been a client with us?

2. How long have you been a client with us? Up to one year One to two years Three or more years An eternity!
3. What do we already do for you?

3. What do we already do for you? Certification (Please name the program) Projekte (Please name the program/field)
Please specify programs and fields:
Feedback
4. How satisfied are you with us overall?

4. How satisfied are you with us overall? Very satisfied Rather satisfied Neutral Rather dissatisfied Very dissatisfied

5. Please rate the following aspects of our service:
	Very good	Good	Neutral	Poor	Very Poor
Professional competence	Professional competenceVery good	Professional competenceGood	Professional competenceNeutral	Professional competencePoor	Professional competenceVery Poor
Price/ Performance Ratio	Price/ Performance RatioVery good	Price/ Performance RatioGood	Price/ Performance RatioNeutral	Price/ Performance RatioPoor	Price/ Performance RatioVery Poor
Friendly and helpful	Friendly and helpfulVery good	Friendly and helpfulGood	Friendly and helpfulNeutral	Friendly and helpfulPoor	Friendly and helpfulVery Poor
Reliability	ReliabilityVery good	ReliabilityGood	ReliabilityNeutral	ReliabilityPoor	ReliabilityVery Poor
Availability	AvailabilityVery good	AvailabilityGood	AvailabilityNeutral	AvailabilityPoor	AvailabilityVery Poor
Fast processing	Fast processingVery good	Fast processingGood	Fast processingNeutral	Fast processingPoor	Fast processingVery Poor
Solution-oriented	Solution-orientedVery good	Solution-orientedGood	Solution-orientedNeutral	Solution-orientedPoor	Solution-orientedVery Poor
Flexibility	FlexibilityVery good	FlexibilityGood	FlexibilityNeutral	FlexibilityPoor	FlexibilityVery Poor
Website	WebsiteVery good	WebsiteGood	WebsiteNeutral	WebsitePoor	WebsiteVery Poor
Informative	InformativeVery good	InformativeGood	InformativeNeutral	InformativePoor	InformativeVery Poor

Other:

6. What is especially important to you?
6. What is especially important to you?	Very important	Important	Less important	Unimportant
Professional Competence	Professional CompetenceVery important	Professional CompetenceImportant	Professional CompetenceLess important	Professional CompetenceUnimportant
Price/ Performance Ratio	Price/ Performance RatioVery important	Price/ Performance RatioImportant	Price/ Performance RatioLess important	Price/ Performance RatioUnimportant
Friendly and helpful	Friendly and helpfulVery important	Friendly and helpfulImportant	Friendly and helpfulLess important	Friendly and helpfulUnimportant
Reliability	ReliabilityVery important	ReliabilityImportant	ReliabilityLess important	ReliabilityUnimportant
Availability	AvailabilityVery important	AvailabilityImportant	AvailabilityLess important	AvailabilityUnimportant
Fast Processing	Fast ProcessingVery important	Fast ProcessingImportant	Fast ProcessingLess important	Fast ProcessingUnimportant
Solution-oriented	Solution-orientedVery important	Solution-orientedImportant	Solution-orientedLess important	Solution-orientedUnimportant
Flexibility	FlexibilityVery important	FlexibilityImportant	FlexibilityLess important	FlexibilityUnimportant
Website	WebsiteVery important	WebsiteImportant	WebsiteLess important	WebsiteUnimportant
Informative	InformativeVery important	InformativeImportant	InformativeLess important	InformativeUnimportant

Other:
7. Which topics are still exciting and interesting for you/your company?

7. Which topics are still exciting and interesting for you/your company? Supply Chain Act Sustainable Packaging Circularity Greenhouse Gas Emissions Sustainable Checks Other Other
8. Which areas could we offer more in the future?

8. Which areas could we offer more in the future? Training Webinars Digital Solutions Consulting 2nd Party Audits Standard Development Newsletter Other Other
Comment:
9. Would you recommend us to others?

9. Would you recommend us to others? Yes Maybe No
10. Do you follow updates from us on LinkedIn or our website?

10. Do you follow updates from us on LinkedIn or our website? Regularly Rarely Not yet, but will do so now Not interested
11. We donate 1 EUR for each completed survey to a charity organization. To which organization would you like to donate?

11. We donate 1 EUR for each completed survey to a charity organization. To which organization would you like to donate? NABU - Nature and Biodiversity Conservation Union Germany (https://www.nabu.de/spenden-und-mitmachen/spenden/index.html) Berliner Kältehilfe - Social work in Berlin in Berlin (kaeltehilfe-berlin.de) German Red Cross - Corona Crisis Emergency Aid (www.drk.de/spenden/corona-nothilfsfonds)
Further comments:

Control Union Kundenfeedback English (L)

Control Union Kundenfeedback English (L)

General Information

Feedback